Shipping & Returns

This document outlines our shipping procedures, delivery timeframes, and return policies for men's crossbody bags purchased through our e-commerce platform. We are committed to providing transparent, reliable service and ensuring your complete satisfaction with every purchase.

1. SHIPPING INFORMATION

1.1 Processing Time

  • All orders are processed within 1-2 business days (Monday through Friday, excluding holidays) from the date of order confirmation.
  • Orders placed after 2:00 PM EST will begin processing the following business day.
  • Order processing may be delayed during peak sale periods, which will be clearly communicated on our website.

1.2 Shipping Methods and Timeframes

We offer several shipping options to meet your needs:

Standard Shipping

  • Delivery within 5-7 business days
  • Tracking information provided via email
  • Available for all domestic destinations

Expedited Shipping

  • Delivery within 2-3 business days
  • Tracking information provided via email
  • Available for most domestic destinations

Express Shipping

  • Delivery within 1-2 business days
  • Tracking information provided via email
  • Available for select metropolitan areas

International Shipping

  • Delivery timeframes vary by destination (typically 7-21 business days)
  • Tracking information provided where available
  • Subject to customs clearance in destination country

1.3 Shipping Costs

  • Shipping rates are calculated based on the selected shipping method, destination, and package weight.
  • Exact shipping costs will be displayed during checkout before payment is finalized.
  • Complimentary standard shipping is offered for orders exceeding a specified amount, as indicated on our website.

1.4 Tracking Information

  • Tracking information will be sent to your registered email address once your order has been dispatched.
  • You may also access tracking information through your account dashboard.

1.5 International Shipping Considerations

  • Import duties, taxes, and customs fees are not included in the product price or shipping cost.
  • These charges are the recipient's responsibility and will be collected by the delivery carrier or customs office.
  • Please consult your local customs office for information on potential additional costs before placing an order.

2. RETURNS AND EXCHANGES

2.1 Return Eligibility

Items may be returned within 30 calendar days of delivery, provided they meet the following conditions:

  • Item is in its original, unused condition
  • All original tags and packaging are intact
  • Original receipt or proof of purchase is provided
  • Item is not designated as final sale or non-returnable

2.2 Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made crossbody bags
  • Items marked as "Final Sale" or "Non-Returnable"
  • Items showing signs of wear, damage, or alteration

2.3 Return Process

To initiate a return:

  • Access the return portal through your account dashboard
  • Select the item(s) to be returned and specify the reason
  • Print the prepaid return shipping label (if eligible)
  • Package the item securely with all original materials
  • Affix the return label and drop off at the designated carrier location

2.4 Return Shipping

  • Returns using our prepaid shipping labels will incur a deduction from your refund to cover return shipping costs, as specified during the return process.
  • You may use your preferred shipping method at your own expense if you choose not to use our prepaid label.
  • Return shipping costs are non-refundable except in cases of defective items.

2.5 Refund Processing

  • Refunds will be issued to the original payment method used for purchase.
  • Processing time for refunds is typically 7-10 business days from the date we receive your return.
  • An email confirmation will be sent once your refund has been processed.

2.6 Exchanges

Direct exchanges are not available through our online platform.

To obtain a different size, color, or model, please return the original item for a refund and place a new order.

2.7 Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service department within 48 hours of delivery.

Photographic evidence of the damage or defect may be requested.

Return shipping for damaged or defective items will be covered by us.

3. CONTACT INFORMATION

For questions regarding shipping, deliveries, or returns, please contact our customer service department through your account dashboard or via the contact information provided on our website.

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